Return and Refund Policy

We want you to feel confident shopping with WillowGrove Market. Eligible items may be returned within 30 days after delivery.

Return eligibility

To qualify for a return, the item must be:

• In the same condition in which it was received
• Unworn or unused
• Complete with any original tags
• In its original packaging
• Accompanied by the receipt or other proof of purchase

To request a return, contact us at help@willowgrovemarket.com. If your return is approved, we will provide the correct return address, return instructions, and, when applicable, a return shipping label. Please do not send items back without prior authorization.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us promptly at help@willowgrovemarket.com if an item is damaged, defective, or different from what you ordered.

Include your order number and clear photographs of the item and packaging when possible. We will review the issue and work with you toward an appropriate resolution.

Non-returnable items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Personalized, customized, or made-to-order products
• Perishable goods, including food, flowers, and live plants
• Personal-care products
• Gift cards
• Products marked final sale

For health, safety, or regulatory reasons, hazardous materials, flammable liquids, and gases cannot be returned.

Contact us before purchasing when you have questions about whether a specific item is eligible for return.

Sale items

Items marked final sale cannot be returned. Other discounted items remain subject to the standard return requirements unless stated otherwise on the product page.

Exchanges

We do not process direct exchanges.

To replace an eligible item, request a return for the original purchase. Once the return is approved, place a separate order for the replacement item.

Refunds

We will notify you after your return has been received and inspected.

When a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or credit-card provider may need additional time to post the refund to your account.

Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect.

Contact help@willowgrovemarket.com if more than 15 business days have passed since we approved your refund.

European Union right of withdrawal

For eligible merchandise shipped to the European Union, customers generally have the right to cancel or return an online purchase within 14 days after delivery, without providing a reason. Legal exceptions may apply, including certain personalized, perishable, or sealed goods.

Unless required otherwise by law or the item arrived damaged, defective, or incorrect, the customer is responsible for return postage under the EU cooling-off process.